{% load static %} FAQs - Cookie Design Lab

Frequently Asked Questions

Of course we're biased, but, A LOT! Cookie Design Lab is the only STL program that allows you to edit your cutter design in the program. This means no switching back and forth between CDL and a graphic design program like Canva. In Cookie Design Lab, you can add, delete, and move multiple points. For example, maybe the leaf you uploaded has a really small stem and you're worried it will be fragile as a cookie, you can just click and move all the points around the stem to make it wider. It also can convert disconnected images (aka words) into cookie cutters. So, if you're struggling to turn a logo into a cookie cutter, or a cute image that looked like it was all one image but is actually multiple, Cookie Design Lab can handle it! Plus we have all the special features like rounded handles, printed cutter name, and even a library so you can save your STLs to be accessed anywhere (especially useful if you don't have your own 3D printer!).

Thanks for asking about us! We're Amalea and Andrew. Amalea owns Sugarcoated Bakery based in Alexandria, VA, a DC suburb. Her journey to bakery owner followed the path of many, starting as a passion, then stumbling into decorated sugar cookies. Before she knew it, she was leaving her job to run the bakery full-time. About 2.5 years ago, she got an Eddie and wanted to start making custom cookie cutters to match the images she was printing. But, as someone with no graphic design experience and little tech skills, she struggled to make STL files. One day when explaining her problem to her husband, Andrew, he offered to make her a program. Andrew is a great computer programmer (he's even got a PhD) who knows that a happy wife equals a happy life. Chatting with other members of the Unofficial Eddie group made Amalea realize that she was not the only baker who could benefit from Andrew's program. So they brainstormed a name, discussed necessary improvements, and launched Cookie Design Lab! Andrew and Amalea live in Northern Virginia with their two kids and their two dogs.

Nope! Just use your Google account to log-in. Bonus – no extra passwords to remember!

It doesn't. You'll never be auto-charged when your subscription ends and your personal data is secure because we don't store it.

Of course! Cookie Design Lab was created to make it easier to design custom cookie cutters. If you try our software and don't agree that it's the simplest to use option on the market, just email us at hello@cookiedesignlab.com for a full refund.

Yes! Please email us at hello@cookiedesignlab.com and we will provide you with a coupon code for one free week.

For the best experience, we recommend using a laptop or desktop with recent versions of Chrome or Firefox.

Nope! Cookie Design Lab is a web-based program, so you can easily access it anywhere using a laptop or desktop.

Yes! We have lots of MAC users who love the program.

For the best user experience, a laptop or desktop is recommended.

No, you just need access to a 3D printer. We recommend checking with your local library (most have 3D printers and allow you to print at least one item a week) or for a local maker space where you can rent a printer. Also consider networking with other local bakery owners, as many have 3D printers and will help out colleagues (sometimes even for free).

STL files made with Cookie Design Lab should work with any slicer. So far, we've tested generated STLs with:
  • Bambu Studio
  • Creality Print
  • Cura
  • PrusaSlicer
Run into a problem with your slicer? Email us at hello@cookiedesignlab.com with the details so we can help!

At the moment, CDL only generates cookie cutters, but we're regularly adding new features based on user requests, so just email us to let us know if this is something you'd like (the more requests we get, the higher it goes on the Honey Do list).

Yes, upon logging in, there is a tutorial that walks you step-by-step through creating a cookie cutter. We also have a YouTube channel (https://www.youtube.com/@CookieDesignLab) with lots of instructional videos and we regularly add more.

We're here to support you in making your cookie dreams a reality! Just email us at hello@cookiedesignlab.com and let us know what you need help with. If you're encountering an error, it's especially helpful if you can send us the error message and the image file you were working on so we can try to replicate the problem. We're also always available to answer questions via email at hello@cookiedesignlab.com and are happy to schedule a live tutorial with you.

Awesome! We'd love to hear it. We are constantly adding new features to ensure CDL is the best STL cookie cutter program around! Just shoot us an email at hello@cookiedesignlab.com.

No, files made with Cookie Design Lab are for personal use only, and by creating cutters based on an image you represent that you have rights to the image.